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Terms & Conditions

Effective Date: 04/09/2025

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Welcome to my website. These Terms & Conditions (“Terms”) govern your use of this site and the purchase of artwork from me, Raquel Sundberg. By using this website, you agree to these Terms.

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1. General Information

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  • This website is owned and operated by Raquel Sundberg, sole trader.

  • I reserve the right to update or change these Terms at any time. Changes will be posted on this page.

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2. Products & Artwork

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  • All artwork, prints, and digital works are created by me unless otherwise stated.

  • Colours may appear differently on screen compared to in person due to monitor settings.

  • I make every effort to display products accurately, but minor variations may occur.
     

3. Orders & Payment

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  • Orders are confirmed once full payment has been received.

  • Payment is processed securely through third-party providers (e.g., PayPal, Stripe). I do not store card details.

  • I reserve the right to refuse or cancel an order if necessary (e.g., due to pricing errors or stock availability).
     

4. Shipping & Delivery

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  • Orders are fulfilled through Gelato (print-on-demand service) and shipped to the address provided at checkout.

  • Shipping times vary depending on location and external courier services. Estimated delivery dates are provided but cannot be guaranteed.

  • Customers are responsible for providing accurate shipping information. I am not responsible for lost or delayed orders due to incorrect details.
     

5. Returns & Refunds

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  • As artwork is made-to-order, refunds or returns are only accepted in cases of damage, defect, or incorrect items.

  • If there is an issue with your order, please contact me within 14 days of delivery with photos and details.

  • Refunds (if approved) will be processed back to the original payment method.


6. Intellectual Property
 

  • All content on this website, including artwork, images, and text, is the intellectual property of Raquel Sundberg.

  • Artwork may not be reproduced, copied, distributed, or used for commercial purposes without my written permission.

  • Purchasing artwork does not transfer copyright — you own the physical or digital item, but not the reproduction rights.
     

7. Digital Products (if applicable)
 

  • Digital downloads are for personal use only unless otherwise stated.

  • Sharing, reselling, or redistributing digital files is prohibited.
     

8. Liability
 

  • I am not responsible for delays, losses, or damages caused by third-party services (e.g., couriers, print providers).

  • To the fullest extent permitted by law, I am not liable for any indirect or consequential losses related to your use of this website or products purchased.
     

9. Governing Law
 

  • These Terms are governed by the laws of Australia.

  • Any disputes shall be subject to the jurisdiction of the courts in Victoria, Australia
     

10. Contact Information
 

For questions or concerns about these Terms & Conditions, please contact me at:

📧 raquelsundberg.art@gmail.com

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